WE TAKE YOUR PRIVACY SERIOUSLY, OUR SUCCESS DEPENDS ON IT!

In today's world, for better or worse, security issues are at the forefront of our thoughts. Our website uses the latest 256-bit SSL Secure Sockets Layer encryption, the highest level of encryption or security possible within the online business world. This proven technology virtually guarantees that your confidential information and all transactions cannot be viewed, intercepted or otherwise altered by anyone but you.

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

Your Privacy is Guaranteed:

The information you supply Rowater Systems will never be sold, rented or otherwise made available to any other company.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

Credit Card Information:

If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

• Name
• Mailing address
• Email address
• Credit card number
• Home and business phone number
• Other personal information (i.e. mother's maiden name)

How Do We Secure Information Transmissions?

When you send confidential personal credit card information to us on our Web site, a secure server software encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our web site.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

Online Security:

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘‘surfing’’. To learn more about SSL, follow this link: http://www.rsasecurity.com/

IMPORTANT NOTE:

There have been no actual reports of credit card information being stolen online from any web site! In fact with the use of two-way encryption as on this site, your credit information is much safer than if your credit card leaves your possession, such as in a restaurant or at a gasoline station.

Credit Card Transactions:

Credit card transactions are processed by Miva Merchant Payment Gateway. A professional payment authorization service was chosen for added security and reliability. Information from these transactions is not released to third parties. Rowater Systems does not maintain a copy of the credit card information on its servers.

Who has access to my information?

We do not share personally identifiable data with other companies (apart from those acting as our agents in providing our Service to you, who agree to use it only for that purpose), except as necessary to fulfill a transaction you have requested, or unless you otherwise give us permission to do so. Rowater Systems may also share such information in response to legal process, such as a court order or subpoena.

Notice of New Services and Changes:

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer.

Email Information:

If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

What About Other Web Sites Linked to Our Web Site?

We cannot be responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

What Are Cookies?

Internet 'cookies' are not used. Our web store uses cookies that keep track of items ordered. They are used so a user can shop and maintain a list of items in their "shopping cart" and have a total due calculated. A user does not have to supply any personal information unless they decide to complete an order and pay via credit card. Orders can also be printed and paid by mail or fax without entering any information. These cookies are not used for any other purpose.

Notification of Changes:

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information:

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: 781-224-4213

Fax: (781) 730-0251

Email: service@rowatersystems.com

Web site URL: http://www.rosystems.com

Correspondence Address: Rowater Systems, 210 Park Street Stoneham, MA 02180